The food is ok & I for the most enjoy the meals, but the customer service leaves much to be desired and most recently, completely awful! - my account was charged 3 times because it said it was declined but my bank saw three times that it was approved and therefore money wasn't available to pay a bill that was due to another vendor because freshly took money that wasn't theirs and held it and never contacted me about it. I've been a long time customer I am completely livid about this whole situation the way that it was handled, the way that it was unprofessionally managed, the way that I wouldn't be reimbursed, and I am no more going to be a customer of theirs nor am I ever going to refer anybody to them ever again because of how I was treated. This is unacceptable customer service!! I am completely done with freshly and I hate the fact of how I've been treated!! Anybody want to contact me to discuss this further feel free to do so but until then, these guys have a lot to learn about customer service and how to treat others. I have nothing more to say.