| rev:text
| - I had been going to this location due to that is was close to my work for several months! I moved out here a few years ago and prior to that had one dry cleaner that did all of my dry cleaning, reg. laundry, and alterations, so when I started getting my things done at Same Day Cleaners I of course was slightly apprehensive that I would not get the same type of care for my belongings as at my old cleaners. At first I was surprised at the quality and quickness I received! I brought them a gown that I had overnight ed to me and needed for an event that night! They surprisingly got the item done within my time frame and I was ever so gracious to them! I also had items hemmed and they came out wonderful as well. I recently decided that after getting something on my boyfriends comforter I would take it there to get dry cleaned since it was very large and I didn't feel comfortable putting it in the washer myself (its black and white, I of course was worried of the colors fading) I brought it to them, was specific in my request (which my ticket confirmed I requested it DRY CLEANED) and paid prior to the service. I then went later that day to get it, received my comforter in a bag with a note saying color had faded onto the white! I was obviously upset, though I did not yell or say anything inappropriate, simply requested to take it out of the bag and look at the damage. I was appalled when I saw the black had totally faded onto the white, and the comforter was wet !!!(which showed me they washed the comforter instead of dry cleaning) It was a Sat. so a younger gentlemen instructed me contact the owner Joe on Monday. When I contacted Joe on Monday he requested me to quote him on the price of a new comforter and he would write me a check. I did the research on the original comforter, that was only 6 months old, but not available in the cali king size anymore. The original price was 379 for the entire set. I looked at Macys and Overstock and found something comparable at the same price and called the next Tuesday to give them the price and to give them the name for the check and that I would be by tomorrow to get the check. On Wednesday I called and asked if the check was available to be picked up, the owner JOE is only there between like 12-2 everyday so I waited until I knew he had been there to call. I was instructed by a female, after requesting to speak with a manager, that the manger was busy and I would need to come down to the location in regards to my request. The female would not tell me if there was a check available or not, and although she was speaking directly with the manager while on the phone, said the manager could not talk to me. Mind you, I am too at work, with back to back patients, leaving is not an option usually, though on this day I had a second to get away, so I went to the location. When I arrived there were two females there, though neither of them claiming to me the "manager" who was talking to the other female in which I was speaking to. I explained the situation to them. Lets just say that rude is not even a compareable description. They first got the comforter out and said it was clean. Mind you, alot of the black had came off of the white, but it was still not off. They kept telling me also that I would need to speak with Joe, which is the gentleman who hadnt returned my calls or had been unavailable every time I contacted him. After several times of telling me that the comforter was dirty when it came in and they got the origial stain out and that I should be appreciative of that! Then one of the girls proceeded to call Joe on the phone and hands it to me. Yes, there was def. a lauguage conflict for sure, but there was no doubt that he was absolutly screaming at me telling me it wasnt their fault and he wasnt replacing it. He was also saying that he was calling the police, which I had requested he do from the beginning. He also then told me that I had outrageous request and that was because I am an AMERICAN! I then was completly in disbelief when he told me that and handed the phone to one of the females. At this point the younger gentleman who I had originally met when I tried picking up the comforter at the first time came in and he was able to have an adult rash conversation with me. He again though said, I would need to speak with this JOE directly. After being so publically humiliated and disrespected, I left the location, and began contacting my attorney and the small business group of LV( They are not BBB accredited) I waited over the weekend for things to calm down, and went back in on Tuesday whEN I was told Joe would be there.Again Joe was not there, but finally a nicer female suggested she would try one more time to fix the comforter and to come back the next day. Frustrated and just plane TIRED of dealing with this I left, and came back the next day only to see the comforter was fixed. I just dont know why it took all that to finally fix
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)