I learned about Postal Annex several years ago when the place I had been using closed. I immediately experienced an upgrade in customer service and ease of use.
The staff is friendly and knowledgeable and they treat you like you are a valued customer. They offer a wide range of services. They don't care if you buy a stamp, make a copy. or have a large package to ship. They act like they appreciate you on every transaction.
I prefer going to Postal Annex even though the post office is right across the street. I have more shipping choices and can get in and out quicker with a much better customer service experience. I look forward to going there because I leave there happy. How I am treated by the staff at a business means a great deal to me. Like many others have already said, Postal Annex immediately won me over with a great customer service experience.