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| - How disappointing was Christmas dinner! We normally have an excellent Christmas dinner at Different Pointe of View but decided to try something new this year. Never again. For starters, the place is insanely small and difficult to get around. The staircases are very tight and made difficult for my disabled daughter. Secondly, after believing we had a reservation for 5, we had to wait until they prepared a 'table' for my family of 3.
This very wobbly 'table' was a 2' x 2' upright log with a piece of glass atop. Extremely small and nary enough space for 3 guests. Thirdly, our 'table' was out in the middle of the floor in a room that was clearly not intended for dining. Perhaps the most disappointing aspect of our Christmas dinner was the blatant disrespect and discrimination against our small party (less tip? no alcohol?) and sheer favoritism over those guests who decided to wear a suit. We were told the dress code was 'resort casual'... therefore, we came in resort casual: slacks, collared shirt for my son, slacks and pretty blouses for me and my daughter. Nope. We watched, over and over again, as our TWO servers walked right past our table-log and never offered to refresh our drinks. We literally had plates STACKED on top of each other before someone would remove them. It was so sad that it became comical; we would speculate whether multiple servers/attendants would stop by our table-log or not. The icing on the cake was when our 'server' brought the adjacent table their check - these nice folks were all glittery and wearing suits - with a lovely box of 'complementary truffles.' Their check came in a lovely leather case with this box of truffles on top. Our 'server' asked these folks if they were staying with them at the Four Seasons: no. Worst service I have ever received in any scale of restaurant. Period.
When we had to wave down our server to ask for the check, he brought three FORKS over to the table and said 'for your dessert.' I said, 'We've already had dessert.' Another pointed attention to detail from this guy... and no, he did not refresh our drinks when we had dessert. Our dessert, by the way, was absolutely atrocious. We could choose between a 'chocolate popsicle' (which was nothing more than chocolate hardened into a round and stuck on a stick), a horribly commercialized 'apple lattice pie' that tasted like cardboard, and a cranberry shot of something or other than had no taste at all.
About 10 mins later, our 'server' reports to our table with our check: a cheap piece of plastic clipboard and no truffles. He asked the same question: are you staying with us? No sir, we are not. He made some offhand comment about enjoying the holiday and didn't even glance back at us as we got out our wallet to pay for $100 per person for this place.
Word to the wise: at Different Pointe of View, they treat you like family, regardless of how you are dressed, how many glittery things you have on your fingers, and are especially kind to my disabled daughter. At DPOV, the food is infinitely BETTER with a far greater selection of each course in the buffet, and the service is unsurpassed in a warm, welcoming environment of real people who genuinely care that you spent $65 per person at their establishment.
Different Point of View, we are coming home.
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