I have been here multiple times and have seen various stylist as i have a random work schedule and dont get my hair done all the time. Although i have liked certain stylists more than others they have all been very friendly and professional and have followed through with each new style i have requested. I have their VIP membership card which originally saved me money when i first got it however it only provides a discount on a few items of which i dont frequently get done. the front desk staff has always been friendly even when i have called to make last minute appointments. The prices are probably considered pretty high but they are average to other places i have been. The building is always clean and although i have not ever had any of the spa services the spa section of the build is always quite calm and smells amazing.