| rev:text
| - Meant to review a while ago when I bought my Focus. I went here for my first big car purchase because they had the exact car I wanted for a great price. I had my parents come with me because I was afraid to get smooth-talked or swindled, and though I wished I could've felt confident enough to do it solo, I'm very glad I did because they did exactly that. They were very smooth talking and offered me far less for my trade-in than I deserved. My Forte was in top shape with very low mileage because my work commute is so short. When I initially said no to the amount offered, they went back and "revised" and gave me a much better deal. So much better it was kind of rude to see what they offered in the first place, clearly trying to make money off of quick turnarounds and a naive girl who presumably knew nothing about cars. Anyway, we test drove the Focus and everything seemed good. They said it was previously a rental car which is why it had such low mileage. We made the deal, did all of the financial stuff right there which was convenient, and I left 3 hours later in my new Focus.
Fast forward to a week later where I'd been noticing that any time I was on the highway, the car got very loud when I accelerated. We're talking equivalent to that of a sports car, which is obviously not appropriate for a Focus. I also realized the wheel had a tendency to drift instead of staying straight. I took it back to North Coast literally a week and a half later to ask them to look at it, and they acted very unconcerned. It didn't matter that I had just bought it barely a week before and hadn't taken it on any remotely long journeys. It was clear that once a sale was made, they washed their hands of any sort of buyer-seller relationship, unlike a trusty dealership. They had a worker take it on a drive and he said he "heard and saw nothing". Now I'm no mechanic, but I know when something doesn't quite sound right. Fast forward a few weeks later, upset and unsure of where to go for help next, my dad took it to his local mechanic he's been seeing for years. As soon as he lifted it up to check underneath he told me it was clearly in an accident or a very hard curb collision because the front suspension frame was bent, which is why the wheel kept wanting to veer off in one direction instead of staying steady, and that the sound was due to impact on some other vital parts. Cut to the chase-almost a grand worth of repairs needed to be made to get it into top shape, like it should've been when I bought it.
My recommendation is that though it seemed I got a good deal for my Focus, if it seems too good to be true, it probably is. The clientele wanted nothing to do with me when I came back seeking help, whereas if you pay a little more at a real certified dealership, one of their main priorities is to keep their customers happy and turn them into return customers for years to come. I won't buy from North Coast or anything like it ever again when it comes to my future vehicles.
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