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| - I visited Rose Shack in December 2011 to start planning floral decorations for my wedding in June. We selected Rose Shack because local hospitals had used them, and because they had overhead with designs in-store. Between December and May, an employee helped my wife and me with colors, designs, and set-up. I paid in full to that employee. To that point, everything was great. What happened next wasn't.
Two days before the wedding, Rose Shack's new owner as of April 2012, Juliet Kennedy, called to ask how we wanted the flowers. When I asked her to consult the months of emails and communications between and the employee, she informed me that the employee was no longer with the company. She assured me that she had the emails, but nothing she did after indicated that was the case. She then argued with me about what time her ex-employee had promised delivery, despite the fact that the invoice clearly noted it. She eventually relented to the time, and that was the last I heard from her until after the wedding.
An assistant at the venue told me that Rose Shack had neglected to set up cake flowers. Instead, they left it to us to figure out how to set up one flower that they left for the entire cake. I called Rose Shack and left a voice mail that was never returned. Also, they neglected to deliver two boutonnieres and a corsage. Then, each centerpiece was vastly different from the designs and colors they had proposed and for which I paid.
A few days after the wedding, I contacted Juliet about these issues. She proceeded to blame everyone from the wedding site to my brother to me to nature for her mistakes. She refused to acknowledge any errors on her part despite evidence pointing to the contrary. Although she cut off dialogue, she called my mother a week later and left a message for me to stop by her store. When she called back, Juliet denied making the call. We notified the BBB of this matter, and Juliet admitted to making the call but again denied responsibility, instead blaming an employee for giving her my number instead of someone else's. Never mind the fact that one of the key things to running a business is knowing the difference between your customer and your employee.
This whole issue is fairly ridiculous. AVOID Rose Shack. There are plenty of other florists in Las Vegas with owners and employees who care about their customers' satisfaction.
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