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  • They tried. I brought my car in for some warranty work. Specifically, the headliner was defective, the interior had some rattling noises, and some of the body panels had poor alignment. I dropped the car off for the headliner repair and was told it would take less than a day. Apparently they didn't inspect the new headliner before they took everything apart so when they went to install it they found it to be damaged. This was around the holidays so for a variety of reasons I didn't end up getting my car back for two weeks. The whole time they left it outside in the rain, so it was filthy. I explained that I didn't want it put through the automatic car wash because I am very paticular about the paint and was told it would be hand washed. It was filthy when I picked it up. The next day I washed it and noticed two new scratches on the rear bumper. I called and asked if they could be taken care of and was told that they were not caused by Berge Ford. They weren't noted in the initial inspection, but that didn't seem to matter. Since I didn't see them under the layer of filth when I picked up the car I was out of luck. They did a good job on the panel alignment at the body shop. The headliner installation quality is OK (not great), but the rattles in the interior are still not fixed. The service advisors were super nice and did their best to help. They did get me a rental car when they had my car for the headliner repair. They were a little disorganized with the shuttle and when I picked up the car, but it is a busy place. Overall, I feel like two stars is generous, since the repair quality was fair at best, they weren't able to fix the rattles after three attempts, and they damaged my car and refused to take responsibility for it.
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