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| - The 3 stars go to the cleanliness of the place and partly to the job that An did with my pedicure. But I still feel on the fence...
It was my first time here & it was pretty standard walking in. I let them know I had an appointment and the guy, Nick?, told me to pick my color. I picked my color and sat down. Then he told me again to pick my color which I already had so I showed him then he pointed to An and said to see her. First impression-- service/awareness was lacking but I was really happy that my appointment was right on time and she was able to see me shortly after getting there.
This nail salon is clean and chic! Even if you're not a fan of the color pink, it's all tastefully done and in a fun way. You walk in and you know you're in Vegas!
I planned to do the Plop Plop pedi then saw it was a special so that sealed the deal. Normally $60. Today it was $55. Pricier pedi upgrade than what I'm used to but by the description it seemed like something I could really use as I'm always on my feet and was really looking forward to baby soft skin after this. Fast forward--- my feet aren't as smooth as they normally come out with the other places I go to for just basic pedis. But other than that, the pedi was good.
An was friendly and attentive. She asked if I wanted anything to drink once I sat down. Noticing I was new, she helped me adjust my chair and pointed out the features-- I really appreciated that. I loved how the products were organized and pre-measured. The woman who was helping with cleaning the tubs came by regularly changing towels and refilling bottles- that was nice to see. The person working next to An (lots of tattoos, wild nails, glasses) was hilarious, informative & super personable. She's someone I'd be happy to see too. Back to An- I made the appointment with her because of all the great Yelp reviews saying that the nails will last longer when she does them. Can't rate her on that yet, but I can say she seemed very interested in making sure I was happy with her service. Oh and her hands! My goodness- they are strong! I loved that. The leg/foot massage had the right amount of pressure which isn't always the case.
Sounds great, right?! Well, it could've been but sadly wasn't. If it was just the initial impression, I could have looked past that. But there were a couple more things.
1) when I sat down to see An, she asked if I was just doing a pedicure or if I wanted her to do a mani too. I let her know I'd be interested in a basic mani but only if she had time. She said she'd ask her boss about her schedule when she went to get my water. She never said anything when she came back. When the pedicure was done she said to make sure that I wait 10 minutes before leaving to give my nails a chance to dry. This indicated to me that she didn't have time for the manicure. No problem. I waited with my toes under the light & she came back 17 minutes later saying that someone would be by in a while to do my manicure. ??? Plus there was already another gal waiting for a mani and no one currently available to either of us. I was pretty turned off by that because had I left 7 minutes earlier when she suggested, was someone still planning on doing the mani? I don't know, there was no prior communication. And I had requested her if she had time, if not I would just come back another time. So I wasn't interested in being shoved off to someone else.
2) after reading a few reviews saying how friendly the manager Nick is and how he checks on the customers and introduces himself, I was super excited that the service would be great here! Well, I saw him do this with multiple customers today (including ones who were sat right next to me), engaging with them, asking how things are, making jokes etc. Not once did he acknowledge me though...aside from the "pick your color" thing. That would have normally been ok with me because I'm usually an in and out kind of person, but being excited about trying a new place, I was open to and interested in adding on other services if they had time. Specifically I wanted to ask about the lashes! But not once did he acknowledge me. This was a big let down. I was ready to get Nailed and Lashed, even if it meant coming back another day. But with the inconsistent customer service and the lack of communication, it left a bad taste in my mouth.
I ended up taking care of my bill and leaving without getting the mani done.
For me, this place was so close to being THE "go-to" spot. It just fell short in a couple key areas for me.
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