My mom and I picked this place due to proximity to her house and low cost when my father passed. We went down, signed all the papers, paid them, and went home. In the timeframe they had mentioned, we got a call and I went to pick up the cremains. No problem. A month later (literally) my mom passed and I told the hospital to have her taken there. So, the next day I composed myself the best I could given my situation and drove over. I walked in and a guy comes out and looks at me and says "Oh My God...I knew it...I just couldn't believe it". He had seen the last name on the paperwork when she arrived. He sat in astonishment with me and comforted me and assured me that she would be taken care of in the same timeframe as my father. She was and sadly I went back to pick her up.
Never during any of either processes did they try to upsell me on a fancy urn or embellishments, in fact the girl we spoke to orgiinally said if you want something fancy - get on Amazon and buy it and we'll be happy to use that at no charge and save you some cash.
It's not 5 stars because the interior could definitely use a makeover, other than that...it was perfectly fine for my needs twice.