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| - I've had the pleasure of using this facilty since it was built, and had I rated it on any of my past visits, it would have gotten 5 stars like many of the reviews you'll find here.
Unfortunately, this is not the same Mayo Hospital as 2010 or earlier.
Mayo, like every other business entity in today's economic environment is now demonstrating a particular focus on bottom line rather than patient care. I experienced this first hand last week during a two day procedure.
Inquisitive, I asked several staff members what was going on, since the level of service had deteriorated so noticeably. I got the same response from nearly all I spoke with.
Mayo, in its efforts to fill all the beds has now started accepting most insurances, (a concept they turned their nose up at in the past) the result of which is an overly crowded hospital.
Due to the nature of my procedure, I was to stay overnight. I stayed overnight, but in a holding area instead of a room. Again, the nurses informed me there were simply no rooms available.
The result.
Both my wife and my doctor were unable to locate me.
The nurses were not helpful and willfully disregarded the printed instructions given to my wife at check-in, (stating visiting procedures post-op).
After several (4) hours of my frantic spouse trying to locate me, she finally was told she could not see me due to my not being accessible.
My doctor was unable to locate me until 5 hours after the surgery at which time he blew up at the staff, (in my presence) informing them a room was necessary due to the extensive neurological testing required the next morning and how this could not be performed in a holding area.
The next day when I did come around, I found a nice bump on my head along with a nice cut on my face. I informed the nurse on duty but she deferred to the patient care rep who blew it off as a routine condition that regularly occurs in surgery, telling me the surgery table was cold and my head likely stuck to it. (like that explains the goose egg and cut)
The doctor was the best. The nursing staff was also top notch. It was the overcrowding, the panic they managed to instill in my family by not keeping them informed post operatively, and the dumb as hell patient rep whose ardent defense of the hospital only made her look stupid, and me contemptuous.
The Mayo has always been a top notch facility, but this visit proved anything but.
When you charge the prices the Mayo does, there's no excuse for the troubles we experienced.
I, like the other reviewers, routinely recommended the Mayo as being the standard in ultimate patient care.
Not anymore.
I could have gotten this level of disappointment at the County Hospital.
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