Folks..I see WHY these folks have been around for 95 years, Customer Service..My in laws have Bought Furniture from them for 30-40 Years..so, I bought the Beast andit just would not work..I am Disabled and cant walk much so, I can't get to the 2nd floor..thus no bedrooms and the Recliner is Home!..so..after a misunderstanding by the lady salesman in charge I believe..(she seems stressed..lol..) Anyhow after talking with One of the Brothers ..I was pleased and He sent the same name brand but lower to the ground..well, it is just me I guess..well, they offered to take back the 2nd beast but that would be wrong on my part..so we discussed a electric recliner/lift...pray..do not get lymphedema folks..it sucks.