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  • This updated review pertains only to JOHN, the Trevi General Manager. He absolutely redeemed Trevi of their previous poor customer service experience that I reviewed from Dec.28, 2017. I appreciate him very much for taking the time to call me personally on my cell, in the middle of his busy day, which I know is non stop in his restaurant. After he read the review of our less than stellar dining experience, he profusely expressed his regret about the incident and apologized. He acknowledged that it should have never happened in the first place, because they pride themselves in providing first class customer service. Which is absolutely true. Caesar's and Paris and Bally's and Rio, basically the majority of Caesars entertainment properties I've been to on the Vegas strip, always live up to their elevated customer service reputation. John expressed his understanding of my dissatisfaction, and invited me to give them another try next time I am in Vegas, and went as far as to advise me to contact him prior to that visit to make sure all goes smoothly. I don't always do second chances, however I valued John immensely for reaching out, understanding, and not dismissing my complaint. Sometimes all we want is just that, validation that our voice is heard, our opinion counts, and our business is appreciated. For that reason, next time I'm in Vegas in a couple months, I will definitely give Trevi another shot. Even though I may do it "mystery shopper" style, so I get a realistic feel for how their service will live up to our expectations that time. THANK YOU JOHN!!!
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