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| - You want to be treated less than human while injured from an automobile accident?... well then you've found the place. They literally add insult to injury.
Sarcasm aside, I echo the other reviewers' assessments of this business and caution those reading this review to stay away. My husband and I were involved in an accident approximately 3 years ago. This was our first MVA, and we were both injured and naïve as to what to do. Under the advisement of our physician we decided to seek out a professional law firm to represent us through this scary process. At the time, this firm did not have a Yelp rating; otherwise I would have steered clear.
We have spent over 2 1/2 years dealing with the inadequate, unprofessional service and the disrespect that this firm chooses to dole out to their clients. The paralegal assigned to our case failed to send important documents through the mail as required, and it is typical for emails and voicemails to go unreturned. More than once I felt that I was putting the attorney out by requesting information; and more than once the attorney would not deign to speak with me but rather instructed me to follow through with the paralegal that refused to return my calls.
During the actual depositions and arbitration, I felt that the Phillips attorneys were ill-informed and fumbling. This is by no fault of mine or my husband's as we were highly prepared and provided detailed updates to each of the half dozen attorneys that our case changed hands through. From one month to the next, our case was turned over to a new attorney and we had to explain who we were all over again. Even at the time that I arrived to pick up my settlement check, the paralegal still had no idea who I was or who was involved in my case. I understand this firm has many clients, but in this type of matter diligent note taking and bookkeeping should be the standard. Just to provide the reader with an idea of how this firm drags their feet - our settlement checks arrived May 14th, meaning the firm can deposit checks with our POA documents and then pay out clinicians, take their 40% add in any medpay from the insurance company and then cut us a check. I only received my portion last week and my husband still hasn't received an update on his. Today is July 2nd. Over the past 7 weeks his 5 emails have gone completely unreturned. If we do not hear back by next week we will contact the AZ Attorney Consumer Assistance Program.
My advice to anybody facing litigation due to a personal injury case is to fully research the firm you choose. I am now kicking myself for not putting more time into my search. My only explanation for choosing this joke business is that I was injured, scared and desperately wanted somebody to tell me that they were going to help me. In an automobile accident a person already feels that they need to be guarded against the other drivers and insurance companies and defense attorneys. They shouldn't feel like they require protection from their own attorney as well. In the case of Phillips Law Group, what you see in your initial consultation is NOT what you get. The expensive advertising, the high rise office space and office girls in 5 inch stiletto's is all a smoke and mirror facade in the end.
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