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  • I have been to Nailsense once before for a regular mani and was a bit disappointed at the time (uneven polish, chipped quickly), but decided to give them another chance after looking for good places and it coming up in a lot of suggestions. I showed up for my appointment and there was no one at the counter. Their online booking system did mention that rates were higher if paying with charge cards, but it did not mention that it would be 20% higher! That was the first thing I saw at the counter and immediately realized I did not have enough cash. It took a bit for one of the girls to notice me and she asked if I had an appointment. I said I did and whether there was an ATM nearby so I could take out cash. The girl had no idea. I think if they are going to steer people towards paying cash, they really should have a better idea where to direct people. I ran out to get cash and could not find anywhere with a working ATM close to the salon. It would have taken me 30+ minutes to get cash and eventually I gave up and left. Very disappointing experience overall, I really was looking forward to it and I would not come back. The staff were really unfriendly, unhelpful and the overcharge that claims that they have to do it to offset the wage increase does not really compute, as I have worked at a small business before and the debit/credit charges are not nearly high enough for this calculation to make sense. I may be wrong but I speak only from my personal knowledge. I do appreciate that the wage increase has made it difficult for small businesses and hope that they can work it out, maybe then I would consider coming back.
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