We purchased a bike for our eleven year old daughter, and were very pleased with our experience. Jordan took care of us and was very knowledgable and helpful without being pushy or too technical. I would have given five stars, but the selection of bikes in her size could have been better, however we found exactly what we wanted. We thought the pricing was very reasonable for the quality of the product we were getting. There was a good selection of accessories that we needed so we were able take care of everything in one stop. We were greeted as we entered the store and given assistance right away.