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| - I honestly have no idea how there are positive reviews for this place. I would give it negative stars if possible.
A friend of mine decided to book a spa package which appeared to be a fantastic deal: $150 for facial, massage, manicure and pedicure. We were told we would have all services completed concurrently. Problem # 1, they were not.
Upon arrival, we were told there would be a 1 hr 45 minute wait in between my friend's nail service and mine! That was not what we wanted or were told upon booking! Come to find they only have a part time nail girl!
We didn't have additional plans so we dealt with it. However, huge waste of time on vacation!
We were then escorted into the Co-ed spa area. Yes co-ed! You lounge around in your robe and slippers with men and women! Very uncomfortable.Third, It was FREEZING cold in the spa. This was not a fluke. The staff said multiple times they have no control over the room temperature and that they had been complaining for months! The staff was wearing jackets it was so cold. I did not use the stream room because it was so cold it was ridiculous.
The best part: I was given a blanket to wear over my clothes and my coat while i receive my sub par pedicure and manicure. Yep, i had to wear a blanket it was so damn cold; over my own coat!
Aside from the freezing cold facility and poor scheduling, the staff (not technicians) were completely unprofessional and rude. We were there for facial, massage, manicure and pedicure with a 1hr 45 min break and they failed to tell us we could order food. By the time we realized we were starving, now 3pm, we got there at 11am...we were told we could order, we did and then it was not ordered by the staff. after another hour we inquired and they said the kitchen was close "you will need to eat somewhere else" This was absolutely unacceptable!
No compassion that they not only failed to tell us about food but then they forgot to order it and it was too late! It was 5pm when we left. We arrived at 11am.
As for the service, massage and facial was good, pedicure was fare and manicure was like a 10 year old did my nails. Very disappointing. All the polish was chipping in less than 24 hours = cheap product.
At check out we asked to speak to the manager and she refused to speak with us! She was communicating through the front desk girl! It was so unprofessional.
Finally, the $150 package turned into $210!!!
They automatically added a 20% tip to all service regardless if you wanted to give 20% and then there was some service charge. Again, manager would not explain the charges.
We told our other friends to cancel and they did.
this place is a joke!
My friend also wrote a negative review and it was taken down from yelp! Fishy stuff going on with this place.
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