Went in for lunch today. As I sat there, I talked with my friends at the table about how I rated this a 5 on Yelp, and was surprised to find people on here who rate it less just because it's a "chain" and therefore not deserving of a high rating.
The 3 of us sitting at the table all agreed that, given the price point, Houston's is deserving of a 5-star rating. Now, compare this to NOCA down the street... not a fair comparison - different ballpark entirely. For what it is: mid to mid-high level sit down restaurant, it's great.
The staff are all well groomed and well dressed. Everyone puts the guests needs as a top priority and the service is truly outstanding... even compared to some restaurants that are in a higher price bracket. Whatever Houston's is doing to train its staff, it does right. The staff here is great.
The food is consistently well above average. Today I had the fish sandwich for lunch. It was great. Well-cooked, moist fish. Definitely fresh, quality fish. The fries are great.
I'm sure I'll be back again. It's on the list of restaurants that get a repeat visit from me.