Went back after the owner replied to my review. Actually went back twice. First time we were treated like royalty because we showed them the credit we had for past poor experience. Second time found a hair and charged for extra drinks but Sky the manager was super friendly.
Third time one month later...
I try so hard to like this BDUBS. Unfortunately it's just about impossible. Second time I have been charged twice for a drink that the server messed up. No kidding second time had hair in the nachos!!!! Third time I got the check and was charged for other tables food. Bottom line the place is managed poorly. The staff means well but the training has got to be non-existent. Honestly why not just get hair nets? Why is it so hard to just take the Pepsi off the tab and replace with a sprite? Why does it seem the servers are given bonuses for highest sales instead of customer service grades? Why does it take 18 minutes for nachos only to be delivered cold with the rest of the food at the same time!!! Why thanks, I love having my nachos and my burger at the same time. How thoughtful. I hope the best for the franchise however, won't be surprised if this location doesn't make it to football season. Obviously, I wrote this review realizing it's no fine dining experience. I'm upset about simple issues and simple commonsense every day restaurant service being performed terribly. That said hope you can figure out how to turn your place around owner/franchisee. Best wishes.