My small dog had an appointment there this morning...
Had paid for the appointment at drop-off... BIG MISTAKE . Got a call saying my 10 pound dog wouldn't stand still so they couldn't finish the haircut. What Does that even mean? You're a groomer right. He has been groomed at other locations his whole life and never have I ever been told of a single problem. Husband picked the dog up and I wish I could post the picture! His body is shaved... Legs are not touched... Head not touched a bit... and smells like our shampoo which means wasn't washed! Upon calling the shop I was told my money would not be refunded because He had some mats and if I go to the vet and get sedatives then we could work out the price on his next "sedated" visit. Was then called a "neglectful dog owner" and told that I don't know how to treat my dog. Actually Used those specific words! The dog who gets bathed and brushed twice a week minimally. She then "LOUDLY LECTURED" me for ten minutes and the first time i tried to get a word in... She HUNG UP ON ME! Was then informed of my husbands concern because the poor baby cried the entire way home in his lap! Sure wish I would have read the reviews before all this. Isn't getting the messiness out your job? He's a DOG! You're a GROOMER! Would have saved $45 for this appointment and another $45 somewhere else to completely redo what was already paid for. WHAT A JOKE!