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  • Here's my simple order for the drive through at this location. 4 hamburgers - 2 plain, 2 regular. Here's what I got - 2 plain, two buns with cheese, mustard and ketchup. No burger at all in the last two and way off what I originally ordered. And, since it was a drive through order, we were well on our way to my daughter's appointment when we discovered the error. Not enough time to turn around and go back (and honestly, waiting in the drive through line for another 10 minutes along with the time to return just wasn't going to fit in our schedules). So, I called the restaurant, explained what happened and asked if they could just credit my credit card for the amount of the purchase. First off, no apology for being so off on the order, and secondly, the woman said we had to return the food to prove they had made a mistake. When I offered that we ordered at the drive through because we were on our way to an appointment and didn't have time to return to show them I wasn't making my story up, she said they needed the food to give any refund. What a racket! As long as they throw something in the bag, in their minds they have filled the order and met their obligations. If you order meat and don't get it, it's not their fault. Avoid this location unless you have the time to pull over and check the order once you get it and have the extra time to wait in line again so they can fix it. There's a Sprouts right behind them in the same parking lot. Go there - they have prepared sandwiches ready to go. This McDonalds should be embarrasses at how often they get drive through orders wrong! I'm done with them!
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