| rev:text
| - Making the appointment was easy. Their schedule seems to be open if given at least 2 days in advance. I dropped my car off a little after 9am and received a call a little bit after 12pm saying my car was ready. I have been talking with JB over the phone and dealing with him in person.
When I picked up the car, he was not there to go over the car. I made the mistake of taking off before inspection. When I got home, I noticed 4 windows were short cut. Meaning the tint did not overlie the whole window therefore the edges were not tinted. The rear passenger window had a huge slice through it. I called JB back to have them replace the 5 windows.
I dropped off the car for a second time. Those windows were replaced. For two weeks, I noticed two bubbles in the windshield. I let it slide thinking they will resolve. One of the bubbles was in my sightline. I took a road trip to Phoenix. On the way there and back, and all I focused on was the bubble.
I called JB on my way back from Phoenix to make an appointment for replacing the windshield film. I dropped off the car for a third time at 12pm. I left to do errands. Again, my mistake leaving before JB could check out the issue. I get a call saying they could not see the bubbles. I come back around 2pm. This time the Asian male, who is the boss, walks into the car bay with me. I point out the two issues. This time, the bubbles aren't there but are dots. I assume they tried to flatten out the bubbles with their finger nails. I could see a small wrinkle in the film indicating this.
The boss and the installer try to convince me that they are rock chips. I used my finger nail and rub over the two issues. I could feel my nail getting caught, indicating the issues lie between the windshield and film. The boss then tries to convince me that they are chips inside the windshield. I told him this is a brand new car, and asked how a chip could happen inside the car. Sounded to me they did not want to honor the warranty. Finally, he was convinced to replace the windshield film.
The installer, not the same person who did the original job, tells me today is not a good day to do it because of floating dust. I told him this is my third trip to the shop and I don't have anymore free time. Yes, it is windy but when is it not windy in Las Vegas. I just ask him to do it because I do not want to come back.
The only redeeming quality of this business is JB's customer service and wanting to make things right. Unfortunately, he is not the boss. I am tired of getting my time wasted, and suggest that you go elsewhere to not waste yours.
I picked up my car after the windshield film was replaced. The spot that was bothersome was gone. But now there is a smudge of adhesive that they did not remove when taking off the old film. I can deal with it since it is at the bottom of the windshield.
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