Worst customer service EVER! Sad too really because it's close, convenient and we love their bagels but the store is run so poorly. In all fairness their system is a little screwed up taking orders on one side of the counter and paying on the other end with no receipt or number so if there are several people in line you have to repeat your order while they search through recipes. The don't start specialty coffees right away causing them to never get made (I gave up on that one and got a refund). So I figure ok everyone has a bad day we went back BIG MISTAKE! while the bagel tasted great and I ordered a regular coffee this time they walk away without giving you a coffee cup for the self service station so you must ask. Then they can't make change for $100 which I can understand but NO ONE is in line and they are next door to chase bank with 5 people behind the counter and they won't get change in fact are appalled when I suggest so. I go next door explain to teller why I need change who shares the bank employees will not even go there anymore because of poor customer service. I return to shop and pay the girl gets an attitude with me saying she is working and can't possibly walk next door for change. Over all a horrible experience I'm interested to see how the store manager will approach this when I call and needless to say will NOT be back to this location ever again!