| rev:text
| - Despite good food in a convenient location, a very unfortunate experience that I wish very much hadn't happened.
The food was good. The service acceptably friendly and quick.
I ordered spring rolls and a noodle dish with beef. I got egg rolls (fried) and the correct noodle dish. I also ordered a Thai hot coffee, which was ordinary, tasted like instant.
The sadness began when I got my bill. It seemed a bit high, that is, higher than the menu prices warranted. I did the math in my head. It didn't work out. My meal cost about $14 - high for noodles, egg rolls and coffee, amirite? - and the total I received, on an un-itemized bill, was almost $18, a shocking amount for 1 person's egg rolls, noodles and coffee.
I asked for assistance. Nobody came. I went to the counter and asked to speak to the manager. A man with a pony tail came to me. I explained I believed I was overcharged, and wanted to check it out. He replied, "The bill is correct," and began to walk away.
Now I realized I was in the midst of a situation. I replied, "I don't think so. May I see a menu please?" He didn't get me a menu despite 3 requests. He walked away from me twice, dawdling elsewhere, until I requested he come back. Suddenly everybody and everything else in the restaurant was more important than I was.
He wrote some numbers on my ticket. None of these numbers corresponded to the prices I saw on the menu; all were about $1 higher than menu prices. I mentioned this, and again I asked to see a menu. He did not provide a menu. Finally I grabbed one and opened it. He grimaced.
"See the menu? This is $4.28, this is $2.68 and this is $7.48," I said. "You overcharged me".(by about $3). He never once agreed with nor denied what I was saying. He also did not offer to repay the difference. I had to demand he refund the money he overcharged me. It is my opinion that such behavior is several steps over the line into dishonesty. He claimed what I ordered was different than what I had, and that those things (all) cost more. I pointed out another obvious fact: "None of the prices you wrote on my ticket (after the fact) are anywhere to be found in your menu." He was making stuff up.
So I had to get loud and aggressive and say, "What do I have to do to get you to refund the money you overcharged me? Call the police?" He grabbed a dollar and some change from the till quickly and thrust them into my hands. This was still only about half the amount I was overcharged.
Here are my tips for eating at Pho 68, if you must:
--Demand an itemized bill when you sit down.
--Check your tab against the menu if you must.
--Contact staff for assistance before paying if there's a discrepancy.
--If there is a discrepancy, do not pay the bill until it has been addressed to your satisfaction, and a correct bill rendered.
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