The front desk staff is immensely helpful and friendly. Sadly, not so much for the wax tech -- at least the one I saw. I have been a customer of EWC for 2.5 years, visiting three other locations. Not sure if this property is run differently or if I really had an inexperienced tech, but I had the worst wax of my life. She left so much behind that I had to venture out the following day and have the work redone at a salon. What a waste of time and money. I was told on Friday that a manager would call me within 24 hours. It is Tuesday. No call. I will not return. If you're going to go the hard wax route and try EWC, avoid this location.