I was in a recording studio across the street when the engineer recommended Smoke. I took the rest of the band's orders and called over. The woman answered the phone, and when I told her I was placing an order for pick up, she asked me to hold. She actually just put the phone down because I could still hear everything. I waited, and waited, and waited....FOR 22 MINUTES! I finally hung up and called back....15 TIMES! The phone was still off the hook.
Why do you give a take-out menu with a phone number can't handle take-out business?!
By this time we were starving, so I walked over. The woman asked me if she could help me. I responded that I was still on hold. She looked at the phone, and said, "we're swamped". I guess that's my fault.
My order for eight tacos was quoted at a half hour. I asked her, "Come back in 30 minutes?". She said that I better not, and that she'd take my phone number because it would actually be longer. She was right. Nearly 80 minutes later....
The tacos were big...I guess that's why they're $4 a piece, and pretty good. Just please get your service together!! I know you're busy! I know everyone likes your food! Hire some more people!!!
You guys could easily get five stars from me.