DO NOT BOOK EVEN IF YOU'RE DESPERATE! If I could give it no stars, I would! I have never stayed in such a filthy and disgusting place in my life! I wouldn't stay here if it were FREE!!!
We went here for a short one night trip to Phoenix while we were looking for apartments to rent out and nothing worked! We made a complaint to the manager (and then had to call customer service who did NOTHING!) about the facility because of the rude service we encountered when we informed them of the numerous long, red hairs (I have brown hair!) that were found in our towels and cold shower that I had to take because the water wasn't working. The manager then went on to say that "they were embedded in the wash." I uploaded pictures of the towels but we'll see if they post them. They were not embedded but rather picked up from the ground and re-folded after the previous guest used them.
The company stands behind certain "standers" and the first core value that was stated on their "plaque" of promises wasn't upheld. We didn't receive the "warm hospitality and clean comfortable rooms where everything work[ed]" and even though our expectations were not met, [our] needs [were not met] in a timely manner" (Days Inn Promise from plaque).
They gave me a measly 25% discount and mocked me when I demanded my money back. The room wasn't clean or ready for us so why should I pay for less than mediocre service and accommodations which could have made me sick!?!?!?!
How are they still in business!?!?!?!?