So I've been to lotus a few times before and the service wasn't too good, but today I had the chance of having Hannah do my nails and she put acrylics and biogel which was pricey ($75). But I finally got the customer service that I really wanted, she took her time and she made sure I liked them every step of the way, she took care of my cuticles and noticed when I was uncomfortable and didn't rush any part of the process.
If you go, ask for Hannah!! She's great