I used Kelly's Glass a couple of years ago for a repair and was pleased. Not sure what is going on there now. I called early on a Wednesday morning and explained the repair I needed. Was told the "residential" person would be in at 9am and would call me. Waited all day and didn't hear anything. Called again late afternoon Wednesday to make sure they still had me on their list. Was told yes, the "residential" person would be in at 9am the following day and would call me. Waited again all day, no call back from Kelly's. Gave up and called another company on Friday, which sent someone out first thing on Monday. Still haven't heard back from Kelly's!
Don't know what the story is with this company. They apparently don't need any new business!