EDIT: I hate to say this, because the soft opening set the restaurant up for so much potential and I wanted this to be a great new spot in Mint Hill.
I've gone back three times since my initial review, each time hoping it was just an "off day" for the Char Bar staff. Unfortunately, it seems pretty consistent. It's almost as if the restaurant is functioning in slow motion. Each time I've gone since the soft opening, we are seated and it's a 15 minute wait until a drink is placed in front of you. This has been a mixture of not having staff attend to the table quickly and putting in a drink order that takes an extremely long time. I've never been on a night where it was overly busy by any means, so I can't figure out what the issue is. The service doesn't improve after that though, last night we weren't served our entrees for 45 minutes after ordering...they were both salads. One had grilled chicken and one was a salmon patty (the salad was served with grilled salmon making it an even longer wait on top of that for the correct protein), but it should not have taken that long.
Something is just not coming together at this location. I'm not sure if the staff needs to be better trained, the manager needs to be more involved or the communication needs to improve between front and back of house...but something needs to change. Glancing through the other reviews it seems like this is pretty consistent. I would love to see it turn around!