My boy is always happy when I drop him off here and when I pick him up. The place is clean and never smells. The staff is friendly and prices are reasonable. He stays in a large room with his toys. I purchase pet and plays for extra attention and night time potty break. Sometimes we get him washed too. Never had any issues in 9 years. Sometimes we go out of our way to use Bark Avenue when we are headed out of state. I'm stationed in Yuma which is 3 hours from Bark Avenue. It's worth it because I know he is safe and well take care of.