rev:text
| - I'm sad to say that I was very disappointed with my second visit to Roman Candle. We were seated right away, and we got our drinks, but then we just sat there for nearly 20 minutes without getting waited on AT ALL. The place was not busy, and many servers walked past us and repeatedly and totally ignored us, despite obviously seeing us there with the menus right in front of us.
I tried making eye contact, and servers were obviously pretending not to notice us there. We thought it was just totally rude and unpleasant. During the whole time three servers were sitting about 15 feet from us, rolling silverware, and chatting.
This is a very small restaurant, and when you are sitting there and everyone else around you is getting their food, having the servers come and ask how everything is, and you're right next to them and are being totally ignored, you basically feel like crap.
They did not charge us for our drinks, given the long wait. However, the manager did not personally make any attempt to apologize or explain the situation to us. The message was relayed to us via a server. That was the last straw.
|