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  • I've been going to this place for months. The sushi is subpar in my opinion, but when they started selling Pho I became a regular because it is very good there. I always order the same thing, vegetable Pho no mushrooms (which is usually delicious). Last night I ordered to-go about 15 minutes before closing time. I got home, made a bowl and was disgusted upon tasting it. It seemed maybe they were running low on broth since it was so close to closing and added water and oil to fill my to-go container. You could even see the oil separated in the container once it settled which I've never experienced with their broth before, something was obviously off. It was inedible, I threw the bowl I made away, called them and got no answer (which I figured since it was now past closing time at point)I was about to throw the remainder of it out until my roommate told me I should just return it. The next day I did just that. The owner doubted me, it seemed as though she thought I was trying to get over on her (over just 10 freakin dollars) I searched "Yama sushi" in my bank app to show her the many times I've been there and the purchases of exactly $9.58 proving I always come there and order the same thing. I even showed her my call log to show I called last night and all she said was "well I was here the time you called." Okay but you didn't answer so what's your point?? Anyways, she proceeded saying she couldn't give me a refund since it I ate some, I stated the bowl I did make for myself was in my trash and I threw it out after taking a couple bites because of the taste. She said I'd have to get it in order to get at refund... real ridiculous to make a customer go home and go through their garbage, right? When I returned, I did get refund but her attitude was VERY poor. She stated how much Pho she sold yesterday and nobody complained and how she doesn't think she'll ever sell me Pho again. She didn't apologize once. Her customer service sucks, her attitude is poor and she's an ugly bitch. Needless to say I won't be back. I will now stick to Pho Real for my Pho.
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