I purchased the supreme car wash during lunch. As unwashed waiting for my vehicle to be cleaned another lady had to ask the car wash employees to vacuum the back of her car. She too purchased the supreme car wash. She said that this was not the first time. Upon completion of my vehicle I checked the back of my vehicle and confirmed that it was vacuumed. After work a colleague asked where I got my cat wash. He noticed the shiny exterior until we both got up close to see the tree sap on the hood of my car. I park on a covered garage by the way so clearly the car wash employees do not scrub. After work I drove to the car wash to ask if they could finish cleaning the hood. Stephen Lorenz began cleaning the tree sap off my vehicle and explained that if anything doesn't come off in the wash there is a different type of wash required. As I drove off I noticed that whatever Stephen sprayed directly on my vehicle's hood splattered on my windshield. I didn't bother turning around. These folks have no common sense. It didn't used to be this way. They used to be better. New management maybe? Don't waste your time.