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  • ABSOLUTELY horrible. I usually eat here and the food is always wonderful. However, the customer service there is horrific. I came in and ordered a number 7 (enchiladas) and number 4 (two tacos), both of which I paid for. After coming back to pick up my meal I left the store with my meal before checking, after looking at it two minutes later I found that the order was wrong and went back to the store. I told the girl, who ended up being the manager (Angela), that the order was wrong. I told her what I originally ordered and that's when she started to get attitude, like it was my fault she got the order wrong. She than proceeded to ring me up for the tacos. I told her I was not going to pay for them since I had already paid for two meals, of which I over paid for apparently. She than told me she could not let me walk out with another meal without paying for it, and she couldn't take the other meal because I left. I told her I paid for my meal already, I just wanted her to fix her mistake. She continued to get attitude and told me I had to pay for it. I than asked where her manager was, she smiled and said actually I'm the manager. I said this is ridiculous that she wouldn't help me, and it was her mistake. I told her she had horrible customer service and she started to laugh and said "sorry miss". I asked her who her store manager was and she laughed again and said he's not in. I said I wanted his name and I was going to tell her store manager about her. She just said that's fine and started to write down the store number and her name while laughing. She also started speaking Spanish to her colleagues, of which I understood, her thinking I didn't. She is absolutely a horrible representative for the company and makes a bad name for them and herself. She made a fool of not only me in front of other customers, she made a fool of herself. She should not be working in any food places until she learns what good customer service is and how to go that extra mile for the company. I speak from experience because I am also a manager that works with people all day. I work with customers all day. If I make a mistake I don't make the customer pay for it. I will not say what the company should do with her, but something should be done about her behavior and the way she acts with customer.
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