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  • My wife and I stopped in to the restaurant after a movie to have a late dinner. This was the first time we had dined here (and the last)! The food was decent, however we found it to be somewhat pricey for what you got. When the check came, I noticed that the price of my wife's entree was more than the price listed on the menu. I pointed it out to the bartender who just happened to pick up the check and credit card. He stated that they are in the process of getting new menus and the new ones with the new prices won't be in until next week. Not really sure how that was my problem. He said he would mention it to the manager. When my CC receipt was returned, by someone completely different, nothing was mentioned about the price differences AND there was no adjustment on the check. I was furious. I called over someone who I guessed was the manager. He was a bald guy with an accent and I am guessing it's the same guy who is referenced in this review ( http://tinyurl.com/28smh9j ). I told him my issue and he says he was aware, but that we had picked up old menus and the new price was over there - on a chalk board. First, this is a completely different story than the bartender told us. The 'manager' was implying that it was our fault that we got the old menus. How is it our fault, when the person who seated us handed us these menus? Secondly, how anyone is supposed to know to look at the 'chalkboard' for the real prices is beyond me. What about the people who ate outside on the patio. They couldn't see the chalkboard prices! Anyway, he continued with his arrogant, nonchalant and careless attitude and stated that I should withhold the money from the tip and next time, "if there is a next time" dessert was on him! Excuse me! As a former restaurant manager for a very highly respected and well known restaurant I can tell you what happened to my wife and me is beyond comprehension from a customer service standpoint. Given that the restaurant is so closely located to the movie theater, their attitude seems to be that customers are a dime a dozen and they don't need to focus on any sort of customer service. We will never return and I hope my review serves as 'food for thought' for those considering eating here. Caveat emptor!
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