What is all the hype about at this place?! Nothing! I thought this was some sort of fancy burger place, but as soon as you walk in, it's your average fast food burger joint. Place is misleading in my opinion. The fries were soggy and worse then regular fast food places, burgers were not cooked deliciously and dry. Milk shakes are not made with real ice cream and the chocolate one is over loaded with Hershey's syrup. Blah!
The major disappointed was not only the food, but they cannot handle a rush of customers. We walked in when it was moderately busy. No line. The kid at the counter who took our order was super slow and no help at all. No suggestions, no up sales, just super lazy with his customer service skills. We sat down and waited about 20-30 minutes to get our food while hearing people yell at each other in the kitchen, constantly calling out a servers name over and over again. Very annoying and unprofessionally loud. Not good. No love. Don't go here. Wait at least 6 months until they get there staff straightened out.
On another note! The concept of this place is great! It's a nice clean place. Love the ideas of a lot of different burgers and specials. I like the menu.
But you need good cooks, loyal employees. Good service to execute. They are not at all there yet. I'll go back on the next blue moon and review again.