I've never had issues with this Panera in the two years I've lived by this one! Everyone is SO incredibly friendly. I hardly dine in because this Panera is so busy a lot of the time and usually order rapid pick up. My order has always been ready on time. A few times I've ordered they've been out of one product and they always go above and beyond to make up for it instead of just saying "we'll refund you for what you ordered" which would be what most places would do! Keep up the great work!