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| - It was good until it was bad.....After being a long time, 6+ years, client of Minit Maids, they rode the show right into the wall. Over the course of six years, I used the team on a regular basis at my home in NoDa, a condo in uptown and an apartment while having our home renovated.
I booked a "Move In Clean" for our home, to say it was sub-par would be a gross understatement. I called the company, spoke with owner Rick, and said we would need it redone. Then, to my dismay, saw I was auto-drafted $395.00 for a piss poor job. Bear in mind, I was originally given a quote of $200-225. When I brought this up to the owner, Rick, one of his many excuses for the poor job and over charge was, and I quote: "well, I figured if you paid that much money for a reno this isn't a lot [$395.00]." And, that's when the show hit the wall.
I ended my 6 year relationship with Minit Maids and will not have them return to our home. If you choose to deal with this company, speak directly with Catherine and have everything in writing. Know that their team of cleaners are professional and do a good job; however, the owner, Rick, is the weakest link in the chain of command.
Pity, really.
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