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  • I went to this facility when I moved to Charlotte looking to get botox, which I have had regularly over the last 5 years. I know the drill. This place was highly rated here on yelp, so I felt very confident with bringing my mother along as well. It's in South Park, it has to be top notch, right? Should be worth paying a higher price per unit for professionalism. The facility itself is very pretty, the staff was very courteous and friendly. Although it is a bit "sales" vs. "relaxing" in the front with the products, etc. it's fine. Consultation was fine as well. My complaint is with our follow-up to receive the treatment itself. Dr. Greenberg sat down with my mother and I and we told him exactly how many units we wanted and in the locations we wanted. We were both very clear with him. He nodded his head, and simply did whatever he wanted. I say this, because when we got to the front desk to pay, my mother and I then found out he put in DOUBLE what we both explicitly asked for - and we were floored. So instead of paying around $250 as was expected I was now asked to pay more than $450. I was then told, "Well he puts in what he thinks you need, then you get free touch-ups in 2 weeks if you're not happy with the results." Wow. Would have been great to know that upfront. At that point, instead of pushing the issue, we were both actually kind of flustered and embarrassed because there were so many people around. Unfortunately, we left - disappointed and later became angry at what transpired. And if that wasn't enough, the botox didn't even seem to last more than a month! I've NEVER had such an experience with botox, so I'm unsure what happened to the formula, etc. but to pay such an amount and then not even have it last was just adding insult to injury. I didn't go back for the "touch-up" because who wants more of that insufficient product in my face? I tell any friend looking for botox to stay clear of this place. Any facility where they don't listen to your input is not worth visiting. But I'm sure skin treatments, etc. would be fine, I would never recommend anything beyond that at this location. Overpriced, and in this case - simply not worth the money at all.
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