Ever since DirecTV was purchased by AT&T their customer service has gone to crap. We tried for a month and a half to negotiate the cost and lower our services without any help. We finally decided to end our contract and services. They then canceled our login account for the company website and will not process our final account payment. I have called in multiple times to pay the bill and they refuse to take the payment and provide me confirmation on the account. This is all an attempt to have me start up new service with them. This is terrible and I would avoid using this service at all costs.