No stars was not an option. I called and scheduled an appointment to fix my dryer. Tom showed up as scheduled which was a good start. However, I diagnosed the fan belt was broke prior to him coming. He came and changed it. It seemed pretty quick at 45 min. The dryer turned on and got hot and it appeared to work so I paid him 160 dollars. However, 2 days later when I went to use it and put clothes in it; it didn't spin. After, I called and called to have him come back. No return call for over a week. I explained it wasn't fixed when after a week or more I finally got a hold of someone. At one point, the answering machine didn't even come on to leave a message. It is truly a rip off company, and it should be ashamed to do this to good people.