I went here just before Father's Day to buy my husband a houseplant. I had an idea of what I wanted but was hoping the staff could help with some insight on a plant that's non toxic to both kids and dogs. A staff member named Nelson, who claimed to be a manager, was "helping" me. He suggested two separate plants and assured me they were very safe. After a quick google search to confirm I found that Nelson couldn't be more wrong. When he showed me the store list of unsafe plants to prove his point both the plants he suggested were on it! This guy who is supposed to be a manager is beyond careless and very uninformed. Instead of apologizing Nelson became very aggressive telling me it's not the staff's responsibility to help customers pick a plant. If this guy is a manager then clearly customer service is pretty unimportant to Plant World. Also buyers beware- I am terrified to think what could have happened to my children or puppy had I taken Nelson's advice!