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| - Completely disappointed. Utterly.
I have ordered from here twice before, the first time (Delivery) was not that bad. The second time (Ate at the restaurant) was pretty good, so I figured I would keep them in rotation. The third time, yesterday (Delivery), was godawful. I contacted them around noon for delivery, they said it would be here at or around 1. First off, I ordered delivery because I was swamped at work and knew I didn't have time to leave my desk for a bathroom break let alone to go grab a bite to eat. So I'm working and working, finally I look down at the clock and it's 1:30...no food. My phone rings shortly thereafter, they say that for some reason my order wasn't viewed/received/something or other from the web site (um, then how is it that you are contacting me? but whatever.) I said OK that's fine and he said he would be here in about 10 minutes to deliver the food. That would be about 1:40 for those of you paying attention. Anywho, I get a call from a lady in the lobby saying that my food is ready, so I go up to the front (it takes about 15 SECONDS to get to there, I'm just around the corner) and this DB has left my food with her, tucked tail and ran. I think that was a very chickens#it thing to do, but at least the food is here...I take it back to my desk, open it up, and everything, EVERYTHING is a soggy, wet mess from steam condensation. Egg roll, soggy. Crab rangoon, soggy. Honey chicken, WET, SOGGY MESS! I was so angry. I ripped the soggy egg roll wrap off and ate the vegetables inside and had some of the white rice. The rest was unsalvageable (is that a word? it should be!), inedible, awful. And I PRE-TIPPED and paid delivery for this nonsense??! Disgusted, and slightly nauseated, I threw it out. I'm so disappointed.
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