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  • I love DB but after last weekend's unpleasantness, I'll go back to Dunkin. I sent the beau out early, before the massive crowds and I think it took longer than it nomally does. With two people in line at the walk up window he parked the car and figured he'd be in and out. Wrong. The person ahead of him must have been a friend of someone who came out the back employee entrance as they hugged hello. They stood chatting for about 5 mins (the person at the window had what he thought was a big order, found out later it wasn't but they had to remake the drinks) and he took her order and brought it inside. He came back out and took our two coffee order. Another five mins. go by and he finally reaches the window (at this point, the drive thru traffic he arrived with was about gone). Expecting to pick up one hot and one iced, he was surprised to find two iced. So the same guy who was outside and took the order offers to remake it. He returns to the window with the same incorrectly made coffee. So returns to the coffee area to remake the it one more time. In all this, the beau didn't realize that the large he ordered was made as a small. All around bad experience. Sorry Dutch Bros. just not worth it. Yes, your employees should be friendly but perhaps they should tell their friends to stay away during work hours so they can concentrate on accuracy. We weren't in a hurry but it should not have taken one hour that early on Sunday morning for two coffees.
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