The food is GREAT - we really love it, but the service is HORRIBLE. Last week we stood in line for 25 minutes. The first woman behind the counter was doing all the work, getting the initial order set up. The young girl next to her just stood and played with the lettuce. The first woman was slow, fed up, and complaining about how much her feet hurt and how much longer her shift was, so she created a bottle neck. The next three staff were the female lettuce whisperer and two young guys who must have been new that day. It was half an hour before we sat to eat. By that time, nothing tastes good. BTW, the restaurant was empty, probably because of the half an hour prep time - everyone else had already eaten and left by the time we sat down.Cafe Rio, if you want people to come back, fix the bottle neck - have two people or three start the process and one or two to do the garnishes. It's not rocket science.