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  • This is not a rating for the food, it's a rating for the terrible experience I had with an employee. I have had bad experiences but have never left a bad review until now because I think somebody needs to deal with this employee. This just three hours ago. My husband and I stopped here to quickly grab food for our friends who had just gotten married. We called first to order, but the guy who answered said they don't take phone orders. We asked him to please make an exception but he said no. So we got there 3 min later and realized it was almost like a food cart (it made sense why they didn't accept call orders) and we got in line to place our order. Our turn came super fast, but long story short the employee that we spoke with on the phone (and we know it was him because while in line we mentioned that we called and he said he had answered) was really passive aggressive and rude. He didn't even speak to us, just waved with his hand and told us to stand right next to the line and he'll come help us. Then he proceeded to make food for two other groups. We were literally standing right in front of him so it's not like he forgot - he was purposely being rude as a way of demeaning us for the phone request, even though we weren't rude and didn't insist or anything. My husband had to say to him "excuse me, I ordered ___" before the guy grudgingly made our food. It was a really frustrating experience especially because what should have taken 5 minutes took way longer because this guy had no manners. He was the African or African American male, darker skin, with more grown out hair than the other employee. Edit: the owner messaged me and fully apologized, said employees have been spoken to, and that he would give us a full refund. I really appreciate his kindness and I'm glad they responded and dealt with it. Changing to a four star!
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