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| - So the food was good. Unfortunately, it stops there--this is where the 3 stars come from. Considering people have been raving about this place, I really expected good food, good service, and a great environment. The food was good. I had the pancake flight and ..well, genius--I loved the variety.
Now, admittedly we walked in having all crawled out of bed on the holiday today. Fortunately, we didn't have a wait and we were seated right away since it was about an hour before closing. Unlike my motley group, our server Sydni was very presentable. Unfortunately, she was also somewhat inattentive, forgetful, and a little awkward (e.g. I asked about getting some syrup for my pancakes and she replied "not normally"...she did bring it, but she forgot for the first while and I was already 1/3 done my food once it arrived...she asked us early on if we wanted ketchup and hot sauce and we said "yes" but then she never brought them...)
Now here's what seals the deal on us not returning--two issues here. Firstly--When we came in, the music was so loud it was actually uncomfortable. We were seated next to a large group of ~10 people, including kids, and between the table next to us and the music...we couldn't actually hear one another speaking. People in the restaurant were clearly all competing with the music and it really escalated the noise level in there. Secondly--the drinks here are problematic. My daughter asked about getting Sprite and was told that they don't have any but they do have a Mexican version. Ok--she didn't want that so she said "can I just get a Coke then?" She was brought the Mexican version still and didn't like it--she barely even took a sip out of it. Then, I asked for a diet Coke and was brought a cup full of ice with about 30ml of soda poured over it to generate some watery tasteless liquid. Three sips and it was gone. Refill was much the same--another three sips. When I asked for a third, I was told I would be charged again. So I paid $5 for about 100-120ml of watered down generic soda. In a world of free refills...this has me eating at the competition. Further, Sydni needed some prompting on providing us straws. Oh and the water refills? You'd think she was paying out of pocket for the water--those cups sat empty for most of our meal.
So Snooze...between the soda situation, the noise, and poor service...I'm headed back to my regular breakfast haunt up on Elliott near Priest. You know the one. When you start to hire based on experience and ability, resolve the refill issue (or at least stop padding your drinks with all ice), and turn down the music...let me know, because your food is genuinely good and I really want to like you.
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