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| - While I generally love this place, my visit today was less than stellar. When I arrived, the restaurant was steady, but not packed. In line there was one person ahead of me, no one behind me. Waiting for to-go orders were 2 small groups (one couple, getting 2 burgers and fries and mom and 3 kids, just getting shakes). The reason I bring this up is that it took a small eternity to get my order.
My first sign of trouble was the mother and her children getting their shakes. The comment I should have queued on was, "Now kids, are your shakes worth the long wait?" I brushed that off...they're shakes, they take a while to make 3. My next sign of trouble was a guy holding onto his burger and walking to the counter. Apparently he had ordered a Swiss and mushroom burger, and unfortunately for him, they forgot the mushrooms?? I saw the counter girl speak to the cook and they both seemed to get a laugh out of it. When my order was finally ready, I didn't check it. The only thing I changed was asking for no cheese on the BBQ, bacon, and cheddar burger. When I got home (about 10-15) minutes later, I was disappointed to see that literally the only thing on the Burger was BBQ sauce and bacon. The menu isn't complicated, it's not cheap, and I go there for quality. On top of the burger flop, the fries were about 1/3 full....I can live with that, but really? I tried to call the store, but the phone just rang and rang....so disappointed.
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