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| - Terrible front office staff. The drs may be good but the staff suffers in grace and politeness greatly!!!!
I am a new patient referred by another patient of Dr. Jessica Blanco. When I arrived for my first appt, I was abruptly halted with my paperwork because the counter staff called my insurance company and was informed that my coverage ceased 30 days prior. Unaware of this lapse in coverage, I was mortified! She would not let me keep my appt but rescheduled me and asked me to check on my insurance. I rescheduled and immediately went out to my car to call my HR dept and found out after 2 days of research that it was an error by Humana, not my employer like the office staff blurted out for all the waiting room to hear..."you no longer have insurance coverage because your employer did not pay their premium" What? Where is the respect of privacy?
So the following appt reminder came via voice mail and I found I had a work conflict, so I immediately called back to your office and cancelled my appt only to find that I didn't have an appt! Go figure! How did I get a reminder call? I was relieved and rescheduled for July 9th, today. When I checked in Maggie informed me that I did not have an appt today, but maybe she could find out if they could fit me in...well, with that said, she found out I was a new patient and those appts are only allowed a certain amount per day. Where is the customer service? I left to use the restroom to return to a hispanic rude lady that told me I had to wait 6 mod to see Dr. Blanco because I missed an appt. I asked what she was talking about and tried to explain, but she would not listen to me. Very rude! I could tell Maggie was getting uncomfortable and left the desk.
I have been in the medical field for over 30 years and ran my husband's surgical practice. If my staff would ever treat someone like I was treated, there would be significant consequences.
Patients are customers and should be treated as such. We aren't criminals and assumed guilty before even being allowed to share our side of the story!
Since I posted my checkin, several friends have commented how rude your office staff really are. What happened to good first impressions? I came as a referral from a friend, a trusted recommendation, but I was never allowed to even plead my case or speak to Dr. Blanco!!!! Very disappointing! I do not recommend this medical practice no matter how good the drs may be, their office staff need an education in kindness and respect.
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